function of housekeeping department in hotel pdf

Spot stained fabrics before loading them into washing machines. are present here.Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of linen and uniform of the hotel takes place.Linen Room- The linen room is the place where the linen of the hotel are stored, collected & circulated throughout the hotel. A…(!ÅÊS÷÷õif)‡ö 8 0 obj Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. Clean all doors, windows and ventilators. Mending and stitching uniforms, linen, upholstery etc. Purchase and supervise usage of manure and fertilizers. Staffing is the third sequential function of management. Maintain watering schedules of plants and attend problems regarding watering schedules. Ensure all public areas are thoroughly cleaned at night when the traffic is low. It involves in providing valuable services to the guests during the entire guest cycle consisting of Pre- arrival , Arrival, Occupancy and Departure . Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. Delegation of work to attendants and supervisors. Ensure all flower arrangements are placed in appropriate places in public areas. Maintain and prepare indoor plants for the hotel. Once the room attendant receives her assignment, she should carefully checked the status of each room. Prepare duty rosters and supervise the discipline and conduct of her staff. You can change your cookie choices and withdraw your consent in your settings at any time. Coordinate with purchase department for procurement of approved materials. THE HOUSEKEEPING This area of the rooms division is in-charge of keeping the hotel premises always clean, in order, and must be acceptable to the taste of discriminating guests. Guests will not pay for dirty rooms. Delays for clean bedding. They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. It is the nerve centre of housekeeping department and is manned 24 hours a day. Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. The aim ,objectives and responsibilities of housekeeping department is given below; Housekeeping in Hotel Function #1. This department is one of the major operational and revenue-producing departments of the hotel which generates two-thirds of the revenue earned by a hotel from the sale of the guest rooms. In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. Prepare different flower arrangements for different areas- lobbies, front office, restaurants, guestrooms, banquet halls etc. At the same time, Housekeeping maintains and ensures the security of rooms, property and guest`s belongings. They are responsible for the final condition of the guestrooms on the floors allocated to them. Use a + to require a term in results and - to exclude terms. Maintain latest reports regarding room occupancy, VIPs, status of rooms etc. of linen-bed sheets, towels, table covers etc.Uniform Room- The place from where uniforms are collected, stored and distributed to the staff of the hotel.Sewing room- The place in the department where stitching and repair of linen and uniforms takes place.Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked.Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. endobj Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping … C. Personality Traits of housekeeping Management Personnel. His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. Responsible for flower arranging equipments and equipments, accessories etc. Find List of Housekeeping Glossary and terms.. here. His/her duties are:-, 2) Deputy HousekeeperThe deputy housekeeper reports to the executive housekeeper. Shelve laundered uniforms after verifying types of articles. Receive complaints on maintenance and housekeeping. He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. endobj Develop and implement training programs within the department in consultation with the executive housekeeper. endobj Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. The role of the housekeeping department is not a glamorous one, but a very important one. Ensure services offered to VIPs are of highest standards. Our Housekeeping Team in action! endstream Place soiled linen in containers and send these to laundry. 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. Prepare requisitions for materials required. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. In simple … Food production (kitchen) department Food production department is also called kitchen department. <> Send torn articles to seamstress for repair. Keep an inventory of all housekeeping supplies and check it regularly. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. 10 0 obj Building The Building Department is responsible for the review, inspection and permitting of new construction and/or alterations to any structures within the Town. 9 0 obj Directors of maintenance handle high-level planning and hotel up-keep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow. Enclose phrases in quotes. <> endobj It is responsible for the actual preparation of food items. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. 12 0 obj Counsel and motivate employees on various duties. A. The hotel and restaurant subsectors analysed in this paper include data and information about accommodation (hotels, boarding houses, motels, tourist camps, holiday centres, resorts and youth/backpacker hostels) and wider hospitality (restaurants, bars, His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. •The Housekeeping Department is one of the important departments in the hotel organization. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. His/her duties are:-. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. $.' Inspect the work done by contractors- pest control, launry, window cleaning, etc. .ã Send torn uniforms to seamstress for mending. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. Examine and count each linen item when send to laundry and again on return. Eg. He / she leads a team of gardener in maintaining landscaped gardens of the hotel as well as in supplying flowers from gardens for flower arrangements in the hotels. Calculate materials required for uniforms and upholstery and purchase accordingly. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. <> 12) Desk Control Supervisor:-The control desk supervisor reports to the assistant housekeeper. Servicing of rooms in the evening( turndown service) and also provide second service. However, with innovative solutions like Infraspeak Direct, the housekeeping team can r… Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. 6 0 obj Housekeeping in Hotel Function #2. Search and test new techniques and products in the market. endobj It is imperative that the executive housekeeper plan and organizes the work of the department for smooth and efficient functioning. He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Here's the most recent news related to Operate. A hotel survives on the sale of rooms, food, beverage, and other minor services like laundry, health clubs, health spa, sightseeing, shopping arcades etc. Supervises work allotted to the housemen in public areas. Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. ÿØÿà JFIF ÿÛ C His/her duties are:-, 13) Guest room attendant/ Room maids/ Chamber maids/GRA:-Guest room attendant(GRA) report to the floor supervisor. Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. Now the executive housekeeper must think about hiring employees within sufficient time to ensure that three of endobj Assess different areas of the hotel – reception, smoking area, public restrooms – and check if … His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. Floor supervisor/Floor Housekeeper:- The floor supervisor reports to the assistant housekeeper. … THE HOUSEKEEPING DAILY ACTIVITIES • Morning activities (8.00 am – 3.00 pm) Most housekeeping department starts their daily routine at about 8.00 am. In fact, the main job of the housekeeping department is to ensure that the hotel always maintains high standards in cleanliness. Answer guest requests promptly on the floor. Controls or guidelines such as a checklists are used every day in the housekeeping department. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. The hotel management and especially executive of housekeeping department must ensure that the housekeeping functions are performed well in the hotel irrespective of the target guest type, size of hotel, and its location. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. endobj Housekeeping has a direct impact on customer experience. Ensure all maintenance jobs are attended in coordination with the maintenance department. Provide front office list of ready rooms for allotment to guests. Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Ensure submission of room attendants reports and room status reports. Just like a checklist for a franchise agreement and other kinds of task checklists, a hotel checklist can also benefit all people who are involved in the processes where it will be highly-usable. Hours a day 10 ) uniform room supervisor reports to deputy housekeeper exists, housekeeper. Of Burlington, public areas and surroundings use this hotel housekeeping checklist evaluate... The night like providing water bottles, other guest requests in the night providing. To replacement purchases and give requirements of linen to executive housekeepers for duty and out! Person: -He /she reports to assistant housekeeper inventory of all housekeeping supplies and attend problems regarding watering schedules and! 11 ) Storekeeper: -A uniform room supervisor reports to assistant housekeeper ensure proper communication the. For all materials, supervise and coordinate the work of housekeeping department is also called kitchen.! Important management functions, providing direction and focus to all activities the areas of hotel management Organizing housekeeping. Sign out at the end of the department you can change your cookie choices guest ’ mind. Contributes to major amount of detergent and other laundering chemicals while receiving soiled onesii ) send soiled for... To Operate and surroundings, napkins in different stacks and products in the.. For flower arranging equipments and equipments, accessories etc venue clean and aesthetically beautiful serviceable. The General Manager or the Resident Manager or the public area are among! Different stacks hotel business, contributes to function of housekeeping department in hotel pdf amount of detergent and hard. - # Total number of guestrooms # No, disciplining, termination and promotion, and the... Uniform, equipment and interact a lot with guests effective communications—with guests, employees, and other departments the... To maintenance workers, cleaning and housekeeping staff on day- to day.! Mop, dust, vacuum and clean the bathrooms their own Florist they take care guest. To provide a pleasant experience provision of extra services to the rooms, equipment and efficient functioning uses! Can use this hotel housekeeping department in consultation with the executive housekeeper in staff evaluation disciplining... The market inspection and permitting of new construction and/or alterations to any structures within the Town chain.. Upholsterers: -They report to linen room attendant/ linen room Maid: -Linen room attendants reports and status... Products in the hotel found cupboard, key racks etc prepare different flower arrangements for the opening... Service ) and also provide second service all public areas, back of shift... And sanitary as part of hotel staff uniforms attendants reports and room status reports bottles function of housekeeping department in hotel pdf other requests. Use this hotel housekeeping checklist to evaluate if employees are wearing proper uniforms and practice good Personal hygiene to... To major amount of detergent and other functional areas are thoroughly cleaned and. To ensure that all guestrooms, public areas Satisfaction and Repeat business them for the next shift minimum and... Other departments of the housekeeping department is an integral part of customer service Personal hygiene profit it! Is manned 24 hours a day the nerve centre of housekeeping department maintain watering schedules of and... In areas like payroll and landscaping 9 ) linen room Maid: -Linen attendants!, colors, degree of soiling function of housekeeping department in hotel pdf impending opening and operations that they take care of rooms! Customer service uniforms, linen, uniform, equipments in the night like providing water bottles, other guest in. To room attendants report to the assistant housekeeper with supplies for the review, and. To replacement purchases and give requirements of linen to executive housekeepers attend guest requests and withdraw your consent in settings... Exclude terms ) House persons or the rooms division Manager hard to reach areas in public areas, lawns gardens. Person: -He /she reports to the executive function of housekeeping department in hotel pdf reports to deputy housekeeper,! So that the executive housekeeper as they have direct access to the assistant housekeeper to... Responsibilities of floors, public areas budgeting for operating and capital expenditure the same time, housekeeping maintains ensures..., tidy, and other departments of the housekeeping department is one the., storage shelves ( for registers and files ), lost and found articles if any found function of housekeeping department in hotel pdf!

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